Service advisor; motor trade Job Airdrie area,Scotland UK,Customer Service/HelpDesk

Position: Service advisor (motor trade)

HGV Service advisor

You will have:

As a Service Advisor, your Key Objectives will include:

Maximising service profitability through the use of professional sales techniques
Sell additional products, services and repair works in a professional manner
Ensure customer awareness of all products and services available1
Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
Maintain effective liaison with sales, parts and workshop teams
Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.

You will ensure the highest level of customer care and satisfaction at all times:

Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
Answer customers questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
Pro-actively contact customers to update them on progress of work
Notify customers promptly of completion of work
Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will maintain excellent standards of departmental administration:

Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
Document all warranty work as per manufacturer requirements and retail policy 1and ensure the customer signs for all work undertaken
Accurately maintain departmental systems
Ensure compliance to all health and safety / environmental / company policies
Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Remuneration and Benefits

Think you’ve got what it takes? Then we would love to hear from you!

We are an equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.

Benefits:

Schedule:

Supplemental pay types:

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