Sales Assistant

You will be working part‑time, 14 hours a week, as a Sales Assistant in our Airdrie store. The role requires flexibility, including working weekends and bank holidays on a rota basis.

As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role – we’re looking for someone who will deliver a first‑class customer service experience. It’s a fun, fast‑paced environment where no two days are the same and everyone works as a team.

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E‑Commerce team to maximise online sales

Please note, this role can be physically demanding and will involve lifting large pieces of furniture and moving a high volume of donation bags.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer‑service focussed and passionate about sustainability.
• You’ll be comfortable with tech, able to use a till, PC, smartphone and e‑mail with ease.

• 38 days annual leave (plus the option to sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

** Sponsorship:
** As the role does not meet the minimum salary criteria for sponsorship, we are unlikely to sponsor applicants.