Luxury Guest Experience Advisor Position

Join Genesis Ajax as a Luxury Guest Experience Advisor and redefine ownership journeys. Provide exceptional, personalized service in a high-end automotive environment.

This role with Drive Autogroup emphasizes creating meaningful connections with guests, offering concierge-style service throughout their ownership experience. As a dedicated brand ambassador, you will be instrumental in representing Genesis by delivering unparalleled service and knowledge at every interaction. Ideal candidates thrive on making every guest feel special and valued.

Key Responsibilities:

• Serve as a dedicated concierge from first contact to delivery

• Understand guest needs for personalized guidance

• Provide in-depth vehicle demonstrations showcasing Genesis excellence

• Utilize CRM systems for managing guest communications

• Collaborate with teams for seamless service delivery

Requirements:

• Experience in luxury retail, hospitality, or automotive preferred

• Minimum 1 year in a guest-facing role

• Strong interpersonal and effective communication skills

• Professional appearance and ability to represent luxury brand

• Valid Ontario driver’s license and OMVIC certification required

Deliver a premium guest experience embodying the essence of Genesis at Genesis Ajax.
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