Client Success Specialist at LendCare

Embrace a rewarding career as a Client Success Specialist with Lend Care, a key player within the goeasy family. Utilize your customer service skills to support Canadians in accessing essential financing solutions.

Lend Care is seeking a Client Success Specialist to enhance customer experiences in financial solutions. In this role, you will demonstrate empathy while negotiating payment plans and managing overdue accounts. Your effective communication and organizational skills will drive impactful conversations that empower customers.

Key Responsibilities:

• Demonstrate empathy in customer interactions

• Perform outbound calls for account collections

• Negotiate repayment plans effectively with customers

• Manage delinquent accounts efficiently

• Document interactions and collection processes accurately

Requirements:

• 1-2 years of collections or customer service experience

• Familiarity with automated dialer systems is a plus

• Strong verbal and written communication skills

• Proficient in MS Office applications

• Ability to pass background checks and legally work in Canada

Leverage your skills in communication and empathy to shape positive customer experiences at Lend Care.
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