Customer Service Concierge

Position: Customer Service Concierge at Life Time
Elevate your customer service skills with Life Time as a Membership Concierge I.

This role offers a fun environment while fostering member loyalty and assisting with healthy living goals.

As the Membership Concierge I, you will be the first point of contact for members and guests. This position requires a commitment to exceptional service and effective communication. You will help facilitate member transactions and provide information about club programming, all while maintaining a hospitality mindset to create extraordinary experiences.

Key Responsibilities:

• Operate as the first point of contact for members and guests

• Facilitate incoming phone calls efficiently

• Educate members on club events and policies

• Create extraordinary experiences through relationship building

• Assist with member transactions and account changes

Requirements:

• Minimum of 6 months service/reception experience

• Complete Concierge Certification upon hire

• Effective communication and multitasking skills

• Passion for living a healthy lifestyle

• Ability to stand for 4 hours at a time

Support Life Time's mission by delivering exceptional service and fostering member engagement.