Service Desk Technician
Job in
Ajax, Ontario, Canada
Listing for:
Winters Technical Staffing
Seasonal/Temporary
position
Listed on 2026-06-14
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Service Desk Technician
Job Description
Position Title
- Pay rate will be $ - $/hr
Contract role
- 1 year
This will be a day shift position ( hours per week)
Starting ASAP
CGP clearance is required
RESPONSIBILITIES:
Assist with PC imaging and deploymentDiagnose and resolve IS incidents and fulfil IS requests through Service Now system, email, phone or walkup and escalate when when necessary.Support Windows operating systems and Microsoft applicationsTroubleshoot issues related to PCs, laptops, printers and attached devicesPerform basic Active Directory tasks (account unlocks, password resets, group membership updates)Handle incoming calls, emails, and tickets in a professional, customer-focused mannerDocument incidents, resolutions, and standard operating proceduresTrack and manage tickets using an incident management systemIdentify recurring issues and contribute to problem management and trend analysisFollow ITIL-based processes for incident and request managementRequirements
Diploma or degree in Computer Science, Information Technology, or related field
2–5 years of experience in an IT support roleStrong communication and customer service skillsExperience with IT ticketing systemsCertifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are an assetThorough understanding in the following areas:
Windows .Microsoft (Word, Excel, Outlook, Teams)Active Directory basicsPC hardware (Dell preferredPrinters and peripheralsSCCM imagingIf you have the skills and experience that we are looking for to be successful in this role, please apply online or email your resume to Irena Shema at
We are an equal opportunity Employer.
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