Service Desk Technician

Position: Full-Time Service Desk Technician
Enhance your IT support career with Adecco as a full-time Service Desk Technician in Ajax, ON. Deliver exceptional technical support and efficient solutions to end users while troubleshooting and resolving issues.

Join our client’s IT team at Adecco, where you will utilize your technical skills and customer-focused approach in this full-time position. You will assist with PC imaging, manage IT incidents, support Windows 11, and perform basic Active Directory tasks. Your expertise in handling user requests will directly impact service quality and user satisfaction.

Key Responsibilities:

• Assist with PC imaging, setup, and deployment

• Diagnose and resolve IT incidents via multiple support channels

• Troubleshoot PCs, laptops, printers, and peripherals

• Support Windows 11 and Microsoft 365 applications

• Manage tickets using incident management systems

Requirements:

• Diploma or degree in IT or Computer Science

• 2–5 years in IT support or help desk roles

• Strong communication and customer service skills

• Basic knowledge of Active Directory and SCCM imaging

• Certifications like CompTIA A+ are a plus

Become an integral part of IT support and help users efficiently with your skills at Adecco.
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