Service Desk Technician

Adecco is currently hiring a full-time Service Desk Technician to join our client’s IT team in Ajax, ON. This role is ideal for a customer-focused, technically skilled professional who enjoys troubleshooting, resolving issues, and supporting users in a fast-paced environment.

You will be responsible for providing day-to-day technical support, ensuring systems run smoothly, and delivering a high level of service to end users.

• Pay Rate: $25.00 - $30.00 (based on experience)
• Location: Ajax, ON
• Shift: Monday to Friday | 7:30am - 4:30pm
• Job type: Temporary|Full-time | 12-month contract
• Vacancy Status: This posting is for an existing vacancy
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• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

• Assist with PC imaging, setup, and deployment
• Diagnose and resolve IT incidents and service requests via Service Now, email, phone, and walk-up support
• Troubleshoot issues related to PCs, laptops, printers, and peripherals
• Support Windows 11 operating systems and Microsoft 365 applications
• Perform basic Active Directory tasks (password resets, account unlocks, group updates)
• Handle incoming tickets and requests in a professional, customer-focused manner
• Track, update, and manage tickets using an incident management system
  
  Document incidents, resolutions, and standard operating procedures
• Escalate complex issues to Level 2 support teams when required
• Identify recurring issues and contribute to problem management and trend analysis
• Follow ITIL-based processes for incident and request management

• Diploma or degree in Computer Science, Information Technology, or related field
• 2–5 years of experience in an IT support or help desk role
• Strong communication and customer service skills
• Windows 11
• Microsoft 365 (Word, Excel, Outlook, Teams)
• Active Directory (basic administration)
• PC hardware (Dell preferred)
• Printers and peripherals
• SCCM imaging
• Experience with IT ticketing systems (e.g., Service Now)
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are an asset
• A problem-solver with strong troubleshooting skills
• Detail-oriented and organized
• A team player with excellent communication skills
• Ability to prioritize and manage multiple support requests
• A customer-first mindset with a proactive approach
• Must be legally eligible to work, and reside in Canada

As this role is subject to the Canadian Government's Controlled Goods Program (CGP) the qualifying applicants must possess Canadian Citizenship or permanent residency status.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.