Area Technical Manager

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It’s more than just a career; it’s a passion. While we love our vehicles, we recognize that it’s the people behind them who truly make them exceptional. We cherish our open and speak‑up culture, embrace our commitment to social responsibility, celebrate diversity, innovate boldly, take pride in what we do, and thrive together as a team.

At Volkswagen Group Canada, Inc. we value initiative, creativity, teamwork, and high performance within a dynamic and engaging environment. Our shared goal across all departments and brands is to uphold superior standards and provide a consistent, outstanding brand experience.

Why Join Us?

• Competitive compensation and comprehensive benefits
• Opportunities for growth and development
• A flexible, collaborative work culture
• The chance to work with innovative Volkswagen and Audi vehicles

The Area Technical Manager will be a mobile technical subject matter expert serving the Volkswagen and Audi dealer network in their assigned area. The position focuses on working with dealership staff to develop and execute a resolution for technical concerns in a timely manner keeping all stakeholders in mind. The ATM will field quality topics to internal corporate teams and advise other divisions in the organization via technical support.

This role is to specifically support Audi and Volkswagen dealerships in the Greater Vancouver area

• The Area Technical Manager (ATM) will be involved in in-depth technical diagnosis and will work with escalated Technical Assistance Center (TAC) cases
• The position will support the Product Support (PS) team, Factory Field teams and Quality Groups as needed
• Supports, schedules and conducts joint visits with brand personnel
• Investigate and report on quality topics and service activities
• Gathers information with documentation for quality groups
• Investigate and performs pre-analysis on trends observed during dealer visits
• Reports trends to Group After Sales (GAS) business units
• Collects parts for factory analysis
• Acts as an information liaison between Group Technical Services and the dealer network
• Follows the dispatch and escalation process
• The individual will assist the assigned dealer network in the diagnosis and root cause analysis
• Plan, contact and work with dealer personnel towards a repair resolution for vehicles
• Conducts in-dealership technical coaching as required
• Collaborates with colleagues for effective problem solving
• Provides technical support to the VW and Audi brand aftersales field force, on an as need basis
• Partners with the VW and Audi brand customer relation teams to work through sensitive customer topics
• Support the Warranty group during corporate audits
• The position requires the individual in keeping up to date with automotive technologies and developments
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Recording and documenting daily activities in form of logs or other
• Support and report on other specific tasks (not listed) as required from time to time
• Extensive travel including possible relocation may be necessary for the ATM position
• Compliance of policies and procedures

• Bachelors degree of a technical nature or equivalent experience
• Certified Automotive Technician & High Voltage trained
• 3+ years of automotive industry and dealership experience
• Hold a valid driver license with a clean drivers abstract
• Understanding of automotive retail operations
• Ability to work on own initiative and coll abortively as part of a team
• Analytical thinking, using logic and reasoning
• Influencing and negotiating skills
• European (Volkswagen/Audi) technical product knowledge
• Master Volkswagen/Audi brand technician status
• BEV / Hybrid vehicle education and experience
• Computer savvy - Skilled in the use of software
• Understanding of Automotive Retail Operations
• Other languages are considered a strong asset (French, German, Spanish, etc.)

Why You’ll Love Working Here

Full-time employees of Volkswagen Group Canada, Inc. enjoy these benefits:

• Health Insurance Coverage:
  We offer comprehensive health, dental, and vision insurance, including a flexible plan to…