RQ- Sr. Systems Analyst

About the job RQ08185 - Sr. Systems Analyst

The Emergency Health Program Management & Delivery Branch (EHPMDB) supports life-critical services such as ambulance dispatch functions across Ontario. Under the Ambulance Act the Minister has the duty and power to establish, maintain and operate (alone or in co-operation with others) communication services used in dispatching ambulances, and to fund such services.

The Emergency Health I & IT Solutions & Technology Management Branch (EHSTMB) of the Health Services I&IT Cluster (HSC) supports these services through the acquisition, delivery and support & maintenance of related dispatch technologies, IT and telecommunications used within the Ambulance Communication Centres (ACCs) across the province and in the Branchs Head Office operations. These critical applications and technologies are used by the Ministry to support 24x7 mission critical 911 call taking and ambulance dispatch functions across the province, and includes:

• Computer Aided Dispatch (CAD) application and tools
• Telecommunication equipment and systems (i.e. Communication Console Systems and Fleet Net)
• Technologies that digitally connects Land Ambulance Dispatch with other partners in first response and the health system (i.e. Real-Time Data Service and Mobile CAD)
• Reporting Applications and Tools
• Business Support Applications (i.e. Paramedic Certification, Inspections)

The PSRN project and radio services have legislative and regulatory compliance linkages for both the project and Ministry partners. In addition, there are requirements to be compliant with municipal by-laws and standards established by the Standards Council of Canada.

MOH through HSC/EHSTMB is working with GMCB to ensure the successful implementation of PSRN which includes End User Deployment, Technical Readiness, Service Readiness, Communications and Training in addition to equipment rollout to:

• approximately 750 locations including ambulance bases, hospitals, dispatch centres, Ornge operations control centre.
• 2000+ ambulances;
• Over 10,000 resources (e.g., dispatchers and paramedics).

A Senior Systems Analyst is required to use their knowledge of project management methodology, analytical tools and processes, and tendering process to support projects and development of project plans. Additionally this resource will provide onsite support at Central Ambulance Communication Centres, Ambulance bases, hospitals and MOH locations.

• Technical expertise and coordination of administration, monitoring, management, implementation and support of:
  • Desktops and network and server environments
  • Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACCs
• Paramedic and Ambulance Communication Officer technical subject matter expertise in multiple technology related projects, including but not limited to, Radio, Telecom, Satellite Systems, and Digital Voice Recording and Retrieval
• Execute and support 911 dispatch centres emergency COOP activation plans
• 24 X 7 on-site and remote support of all emergency 911 ambulance dispatching equipment in the province, in support of the ministrys compliance and oversight of the Land Ambulance Act
• Coordinate administration, monitoring, management, implementation and support of desktops and server environments, Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACCs
• Provide realistic work estimates to support project planning; capture business requirements and update business rules based on the requirements
• Provide technical Paramedic and Ambulance Communication Officer subject matter expertise for multiple technology related projects, including but not limited to Radio, Telecom, Satellite Systems, and Digital Voice Recording and Retrieval

• Provide senior technical expertise, project leadership and coordination of activities in the development, implementation and maintenance of a diverse range of cost effective I&IT solutions.
• Provide technical advice to clients and leverage Public Sector I&IT solutions and applications to meet program/service goals and objectives ensuring efficiency.
• A technical diploma or degree in electronics technology from a recognized technical institute/college with extensive knowledge and several years practical experience in applying theories, principles and practices of voice, data, radio, information technology and satellite telecommunications…