Operations Manager , YOO

The Operations Manager, YOO1 position at Amazon Canada Fulfillment Services in Ajax, Ontario is a full-time, salaried role with a base salary range of $98,900–$165,200 CAD annually
, with a flexible schedule that includes weekends, nights, and holidays.

You’ll lead a mixed team of salaried and hourly employees across Amazon’s fulfillment and delivery network, with responsibility for safety, quality, attendance, and productivity on your shifts.

Amazon’s operations workflow runs across three segments:
First Mile (product storage and order readiness),
Middle Mile (hauling orders to your area), and Last Mile (delivery to the customer’s door). As an Operations Manager, you’ll work across whichever of these workflows your site supports, driving performance through data-driven decisions and analytical problem-solving while holding customer delivery promises.

Day to day, you’ll plan and execute productivity targets by reviewing forecasts, setting requirements, and coordinating with other leaders to balance workload across the site. You’ll also lead large-scope projects that affect both site and regional operations, and work alongside support teams in Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to meet business objectives.

The physical demands of the role are real and consistent. You’ll stand or walk for up to 12 hours per shift, lift up to 49 pounds, and regularly push, pull, squat, bend, and reach.

The work environment includes variable noise levels
, variable temperatures, and outdoor loading areas at delivery stations. Sites with stairs require continuous climbing and descending throughout the shift.

The base salary range for this position is $98,900–$165,200 CAD annually
, with final compensation determined by experience, qualifications, and location. Amazon’s total compensation package may also include sign-on payments and restricted stock units (RSUs).

Benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP),
paid time off
, and additional resources to support health and well-being. Candidates who need a workplace accommodation during the application, interview, or onboarding process can request one through Amazon’s hiring process.

The Operations Manager role covers both people leadership and operational execution. You’ll be accountable for your team's safety, quality, productivity, and attendance during shifts, while also taking on broader projects that shape site and regional performance. The duties below span daily shift management and longer-horizon planning work.

• Support, mentor, and motivate your salaried and hourly workforce throughout their shifts
• Lead large-scope projects with impact at the site and regional level
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises to meet Amazon's expectations
• Collaborate with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans that meet business objectives
• Perform physical tasks including lifting up to 49 pounds and frequently pushing, pulling, squatting, bending, and reaching
• Stand or walk for up to 12 hours during shifts and continuously climb and descend stairs where applicable

Amazon requires a minimum of 3 years of employee and performance management experience and either a bachelor’s degree (or equivalent) or at least 2 years of Amazon blue badge/FTE experience. Candidates must be…