Job Description & How to Apply Below
Elevate customer engagement as a Retail Experience Lead at FIKA Company. Supervise staff and oversee store operations while delivering exceptional service and fostering a welcoming atmosphere.
In this role, you will manage daily store activities including opening, closing, and staff training. As a Retail Experience Lead, you’ll exemplify customer service excellence, assist team members in their development, and ensure adherence to company standards. Your ability to navigate challenges will drive the store’s success.
Key Responsibilities:
• Conduct opening and closing shifts with diligence
• Assist customers effectively while modeling best practices
• Lead training initiatives and team education
• Enhance store compliance and service quality
• Resolve customer complaints promptly and professionally
Requirements:
• 2 years of retail experience required
• High school diploma or GED necessary
• Proven skills in conflict resolution and customer service
• Experience with cash handling responsibilities
• Provincial Cannabis Certification required
Utilize your expertise in retail and team leadership at FIKA Company!
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