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Job Description & How to Apply Below
Job Summary
Herizon House is a 30 bed shelter for women and children leaving abusive relationships. We offer crisis intervention counselling, emergency shelter, a transitional housing program, outreach programs and child&family programs.
The Shelter Supervisor is responsible for the day‑to‑day operations of a 24/7 emergency shelter for women experiencing violence. This role provides direct supervision to shelter staff, ensures high‑quality, trauma‑informed service delivery, and maintains a safe, supportive, and confidential workplace for residents and their children.
The Shelter Supervisor plays a key leadership role in crisis response, staff support, and operational coordination within the shelter.
We are located in Durham Region.
Job TypePermanent, Full‑Time
HoursMonday to Friday with flexibility to work weekends and evenings as required.
Reports toProgram Manager
Key Responsibilities- Supervise, support, and coach shelter counsellors and frontline staff
- Conduct regular supervision meetings, performance reviews, and evaluations
- Develop staff schedules to ensure 24/7 coverage
- Act as on‑call support for staff during shifts and after hours/weekends/holidays
- Support staff through crisis situations and critical incidents
- Promote a positive, collaborative, and trauma‑informed team environment
- Oversee daily shelter operations, ensuring safety, cleanliness, and functionality
- Ensure appropriate staffing levels for all shifts
- Monitor program delivery
- Ensure accurate and timely documentation and file management
- Coordinate with Facilities to maintain a safe and secure environment
- Provide guidance and support to staff on crisis intervention and safety planning
- Respond to high‑risk or complex situations as needed
- Ensure residents receive respectful, culturally appropriate, and survivor‑centered care
- Support conflict resolution among residents when necessary
- Ensure services align with trauma‑informed and survivor‑centered practices
- Monitor program delivery for consistency, quality, and adherence to policies
- Support implementation of policies, procedures, and best practices
- Ensure compliance with funder requirements, standards, and confidentiality protocols
- Maintain regular communication with the Program Manager regarding operations and issues
- Collaborate with all programs (ie. Children’s program, Outreach, Transitional support) and external partners as needed
- Participate and lead in case management and team meetings
- Contribute to program planning and continuous improvement initiatives
- Ensure adherence to safety protocols for staff and residents
- Respond to and document incidents, including critical incidents
- Support emergency preparedness and response procedures
- Promote an inclusive workplace that supports team members
- Degree or diploma in Social Work, or a related field
- Equivalent combination of education and experience may be considered
- Education in the area of Violence Against Women/Gender Based Violence
- Minimum 3–5 years of experience in the violence against women sector or related field
- Demonstrated experience in crisis intervention and risk assessment
- Supervisory or leadership experience
- Experience working in a residential or shelter setting
- Experience in a unionized workplace is an asset
- Strong understanding of gender-based violence and its impacts
- Knowledge of Trauma‑Informed Care
- Excellent leadership, communication, and conflict resolution skills
- Ability to manage crises calmly and effectively
- Strong organizational and decision‑making abilities
- Cultural competency, feminist perspective and anti‑oppressive practice lens
- Ability to work flexible hours, including evenings and weekends as required
- Current First Aid/CPR certification
- Clear criminal record check with vulnerable sector screening
- Driver’s License and access to a reliable vehicle is an asset
- Fast‑paced, high‑stress environment requiring crisis response
- Exposure to demanding situations
- 24 hour shared on‑call responsibilities are…
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