Customer Service Admin Representative

We are seeking a friendly organized and detail-oriented strong Customer Service amp Administrative Representative strong to join our remote support team This entry-level position combines customer service responsibilities with general administrative support The successful candidate will assist customers with inquiries process routine requests maintain accurate records update databases organize documents and support daily business operations The ideal candidate communicates professionally enjoys helping others works accurately with information and can manage assigned tasks independently in a remote environment strong Previous professional experience is not required strong Comprehensive onboarding training and ongoing guidance will be provided Recent graduates career changers individuals returning to the workforce and candidates seeking their first remote professional opportunity are encouraged to apply

• Customer Service amp Communication Respond to customer inquiries through email live chat phone and approved communication channels Provide accurate information about company products services accounts and procedures Assist customers with routine questions concerns and service requests Maintain friendly professional and respectful communication Guide customers through standard processes and basic troubleshooting steps Follow up on pending inquiries when required Refer complex or unresolved concerns to the appropriate team Support a positive and consistent customer experience
• Administrative amp Clerical Support Perform routine administrative and clerical assignments Prepare and update forms spreadsheets reports and internal documents Assist with managing shared inboxes and administrative correspondence Organize digital records contact lists and office resources Process routine administrative requests and information updates Support scheduling calendar management and meeting coordination Maintain task lists and administrative trackers Assist team members with day-to-day operational activities
• Customer Account amp Database Management Enter review and update customer information in company databases and CRM systems Maintain accurate contact details account records and service histories Verify information before processing authorized changes Identify missing duplicate outdated or inconsistent records Make routine corrections when authorized Document customer interactions and completed actions Follow established data-entry and recordkeeping procedures Protect confidential customer and business information
• Customer Request amp Ticket Management Create categorize and update customer service tickets Maintain accurate notes regarding customer requests and resolutions Track open pending and completed cases Monitor deadlines and follow-up requirements Update ticket statuses as assignments progress Escalate requests requiring additional review or specialized assistance Close completed cases according to company procedures Maintain organized records of customer service activities
• Data Entry amp Spreadsheet Support Enter and maintain information in Microsoft Excel Google Sheets or similar tools Update customer service logs administrative trackers and reporting documents Review entered information for accuracy and completeness Sort filter and organize records according to instructions Compare information across spreadsheets and internal systems Identify and report inconsistencies or incomplete data Maintain accurate documentation of completed work
• Document amp Digital File Management Prepare upload download label and organize digital documents Review forms and supporting information for completeness Maintain electronic filing systems and shared folders Follow established document naming and storage procedures Retrieve authorized documents and records when requested Archive completed files according to company guidelines Report missing or unclear documentation
• Order Billing amp Service Support Assist with routine order delivery billing and service-related inquiries Provide updates using verified company information Process authorized account and service requests Explain applicable policies and procedures clearly Coordinate with relevant departments when additional assistance is needed Maintain accurate records of customer requests and completed actions
• Quality Assurance amp Problem Resolution Review customer communications and administrative work for accuracy Check records for typing formatting and…