Call Center Customer Service Representative

Call Center Customer Service Representative

We are pleased to announce an exciting opportunity for a UAE National with Family Book as a customer service representative to join our growing team in Ajman.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner
• Provide accurate information, resolve inquiries, and ensure excellent customer experience
• Maintain updated knowledge of company products, services, and procedures
• Log all call details, follow up on pending queries, and ensure timely resolution
• Work collaboratively with team members and supervisors to achieve performance targets
• Handle customer concerns tactfully while meeting quality and call-handling standards
• Adhere to company policies, call scripts, and compliance guidelines

Qualifications:

• Mandatory fluency in Arabic and English (both spoken and written)
• Nationality: UAE Nationals are strongly encouraged to apply
• Strong communication, active listening, and interpersonal skills
• Ability to remain calm and composed under pressure
• Professional phone etiquette and customer-focused mindset
• Previous call center or customer service experience is an added advantage
• Ability to work in a structured environment and meet daily/weekly KPIs

Required Skills:

• Fluency in Arabic and English
• Interpersonal skills
• Customer-focused mindset

Preferred

Skills:

• Previous call center or customer service experience

• Entry level

• Full-time

• Customer Service and Public Relations

• Digital Accessibility Services, Public Relations and Communications Services, and Telephone Call Centers