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Customer Insights Specialist

Job in Ajman, UAE/Dubai
Listing for: Black Pearl
Full Time position
Listed on 2026-02-19
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below

Customer Insights Specialist Black Pearl
• Ajman, United Arab Emirates

We are hiring a Customer Insights Specialist to lead customer research, surveys, and Voice of Customer (VoC) programs. This role focuses on analyzing customer feedback and transforming data into clear insights that help improve services and customer journeys.

Key Responsibilities
  • Manage and enhance customer surveys (NPS, CSAT, CES) across all channels.
  • Conduct customer research, focus groups, interviews, and usability studies.
  • Analyze survey data, operational data, and customer feedback to identify trends and pain points.
  • Develop dashboards and reports for internal teams.
  • Support CX design teams by providing data-backed recommendations.
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