Electronic Gaming Supervisor

We are seeking an independent, tech-savvy gaming enthusiast to immediately join our upcoming gaming center in Ajman, UAE. The ideal candidate will manage day-to-day operations, provide exceptional customer service and ensure seamless gaming experiences for our patrons.

• Welcome and greet customers in a friendly and professional manner.
• Set up and configure gaming stations (PCs and consoles) for optimal performance.
• Monitor gaming equipment functionality and troubleshoot technical issues promptly.
• Assist customers with game selection, technical problems, and station setup.
• Process payments, handle cash transactions and manage beverage/snack sales.

• Perform basic troubleshooting on gaming hardware and software.
• Maintain gaming PCs, peripherals, and console equipment in excellent condition.
• Report major technical issues and coordinate with technical support when needed.
• Ensure all gaming stations are clean, functional and ready for use.

• Enforce house rules and gaming policies to maintain a safe, enjoyable environment.
• Address customer inquiries and resolve complaints professionally.
• Monitor gaming area to ensure proper conduct and equipment usage.
• Maintain cleanliness of gaming stations, common areas and restrooms.
• Assist customers for ordering food & beverages as per customer convenience.

• Assist in organizing and managing gaming tournaments and special events.
• Support promotional activities and community engagement initiatives.

• Language
  
  Skills:
  
  Fluent in Arabic and English.
• Gaming Knowledge:
  Strong understanding of PC gaming, gaming hardware, and popular game titles.
• Technical
  
  Skills:
  
  Basic knowledge of gaming PCs, consoles (PS5), troubleshooting, and equipment setup.
• Experience:
  
  1-2 years in customer service or technical support role in a gaming cafe preferred.
• Independence:
  Ability to work independently with minimal supervision and make quick decisions.
• Communication:
  Excellent interpersonal skills with friendly, approachable attitude.
• Flexibility:
  Willing to work irregular shifts including weekends, evenings, and holidays.
• Previous experience in gaming center, esports arena, or similar entertainment venue.
• Knowledge of networking basics and gaming setup configurations.
• Passion for gaming community and esports culture.

• Competitive salary package.
• Employee discounts on gaming sessions.
• Dynamic gaming-focused work environment.
• Opportunity to be part of Ajman's growing esports community.

Submit your CV with a brief cover letter explaining your gaming experience and technical knowledge.