Guest Relations Agent - Russian​/German Speaker

Guest Relations Agent - Russian/German Speaker

Fairmont Ajman is a beachfront 5‑star hotel situated in Ajman, just 30 minutes from Dubai. The hotel offers 252 rooms and suites with breathtaking views of the Arabian Gulf, providing guests with comfort, world‑class service, and a host of cultural, leisure and dining experiences.

• Provide a warm welcome and personalized service to guests upon arrival, during their stay, and at departure.
• Assist Russian or German speaking guests with all inquiries, requests and concerns.
• Handle pre‑arrival preparations, coordinating amenities, preferences and special requests.
• Escort guests to their rooms and provide detailed information about hotel facilities, services and local attractions.
• Manage VIP and repeat guest lists, ensuring consistent delivery of brand standards.
• Co‑ordinate with Front Office, Housekeeping, Reservations, Concierge and other departments to ensure seamless service.
• Follow up on guest feedback and resolve issues promptly, escalating when necessary.
• Update guest profiles in the PMS to reflect preferences and stay history.
• Support lobby presence to enhance guest engagement and visibility.
• Assist with organising guest activities, celebrations and special occasions.
• Uphold grooming, etiquette and communication standards at all times.
• Participate in shift briefings, meetings and training sessions.

• Diploma in Hospitality Management or related field preferred.
• Minimum 1–2 years of experience in Guest Relations, Concierge or Front Office.
• Fluency in English and Russian and/or German (writing and speaking).
• Strong communication, interpersonal and problem‑solving skills.
• Excellent grooming, professional presence and guest engagement skills.
• Ability to multitask and work calmly under pressure.
• Familiarity with hotel PMS systems (e.g., Opera) is an advantage.
• Positive attitude, attention to detail and commitment to service excellence.
• Flexibility to work various shifts, weekends and public holidays.

Entry level

Full‑time

Management

Hospitality

We are an inclusive company dedicated to attracting, recruiting and promoting diverse talent. We welcome everyone, respect differences and prioritize skills and qualifications for all employment and development opportunities. We offer a warm, welcoming culture and excellent working conditions for individuals of all abilities, including those with disabilities.

If you have specific needs we encourage you to let us know so we can accommodate them.