CRM Data Analyst

Overview

Looking for a detail-oriented and experienced CRM Analyst to manage and optimize our Customer Relationship Management (CRM) system. This is a key role supporting sales, marketing, and operations teams to ensure seamless lead tracking, efficient workflows, accurate reporting, and excellent CRM adoption across the company.

• Administer, configure, and maintain the company CRM (Salesforce, Hub Spot, Zoho, Odoo, Microsoft Dynamics, or similar).
• Manage CRM users, roles, permissions, and access controls.
• Maintain accurate lead and client data through imports, updates, and data cleansing.
• Monitor and maintain CRM workflows, including lead management, follow-ups, and sales pipelines.
• Create and update dashboards, reports, and performance metrics for management.
• Support sales and marketing teams with CRM automation, campaign tracking, and reporting.
• Train users on CRM best practices and ensure proper data entry.
• Assist with CRM integrations with ERP, marketing, and property management systems.
• Ensure data privacy, compliance, and security according to company policy.

• Bachelor’s degree in Business Administration, IT, Computer Science, or related field.
• 2–4 years of hands‑on experience as a CRM Administrator or similar role.
• Proven experience managing at least one CRM platform (Salesforce, Hub Spot, Zoho, Odoo, Microsoft Dynamics).
• Strong skills in data management, reporting, dashboards, and workflow optimization.
• Proficiency in Microsoft Excel and Google Sheets.
• Excellent analytical, organizational, and problem‑solving skills.
• Ability to train and support non‑technical users.
• UAE experience is required; experience in real estate, property management, or brokerage is highly preferred.