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Job Description & How to Apply Below
Responsibilities
- Manage and support the organization s IT infrastructure ensuring optimal performance and reliability of all systems.
- Constantly monitor the IT infrastructure using monitoring tools Zabbix and Kuma. Devices include CCTV Cameras, Biometrics, NVRs, Servers, Switches, Access Points, Landlines, and UPSs.
- Hands‑on experience in troubleshooting laptop desktop servers and MS Office applications.
- Oversee software installations, updates, and maintenance to enhance operational efficiency and user experience.
- Conduct regular system audits and performance evaluations, providing actionable insights for improvements.
- Installations, maintenance, staff onboarding, commissions, decommissions and installation and setup of new systems with the necessary apps and software, as well as setting up the mobile device for the staff member with the necessary apps as per the standard onboarding process.
- General infrastructure hardware tasks: installations, shifting, and decommissioning of existing IT infrastructure as per requests made by the management and departments part of the company.
- General infrastructure software tasks: installation, repairs, and troubleshooting of software used by the staff that is handled by the IT team which includes Tally, MS Office and other tools that are deployed generally or specifically as per the staff s role in the company.
- Inventory management: spares, stock issuances and receipts. A stock of crucial equipment has to be maintained so as to avoid downtime during failure. MIS is responsible for the entire IT assets inventory, invoices, and tickets.
- Information security, network and system level: make sure the necessary EDR is installed and data backup measures are in place.
- Patch and vulnerability management: systems have to be updated regularly and network devices have to be on the latest stable firmware.
- Bachelor's degree in Computer Science, Information Technology, or a related field is essential for a strong foundation.
- A minimum of 3 years of hands‑on experience in IT support or system administration is preferred to ensure expertise.
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