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Job Description & How to Apply Below
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, or a related discipline.
- Relevant professional experience in enterprise IT support, systems administration, IT infrastructure, or a similar technical role.
- Demonstrated experience supporting users and troubleshooting complex IT issues across hardware, software, operating systems, servers, networks, and enterprise applications
- Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and user/group permissions.
- Practical knowledge of virtualization, storage, backup, monitoring, patch management, and print management.
- Good understanding of TCP/IP, LAN/WLAN, VLANs, switching, IP addressing, and enterprise networking.
- Knowledge of Google Workspace or similar enterprise productivity platforms.
- Knowledge of scripting or programming languages such as Power Shell, Python, JavaScript, or similar technologies is desirable.
- Knowledge of databases, APIs, web technologies, application integration, Git/version control, Linux, containers, or automation platforms is an advantage.
- Practical knowledge or exposure to AI technologies and AI-enabled applications is an advantage.
- Relevant certifications in Microsoft, Cisco, Fortinet, Linux, cloud computing, cybersecurity, virtualization, or related technologies will be an advantage.
Competencies:
- Strong analytical and problem-solving skills.
- Excellent troubleshooting and diagnostic capabilities.
- Strong communication and interpersonal skills.
- Good customer-service orientation with the ability to support users professionally.
- Strong documentation and organizational skills.
- Ability to work independently and as part of a team.
- Ability to manage multiple priorities and work effectively under pressure.
- Ability to coordinate effectively with internal stakeholders and external vendors.
- Willingness to participate in after-hours support and scheduled maintenance when required.
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