Head Of Quality Assurance And Institutional Effectiveness

Job Description

The Head of Quality Assurance and Institutional Effectiveness is responsible for providing strategic leadership for the Universitys quality assurance, institutional effectiveness, regulatory compliance, and continuous improvement functions.

The postholder will lead the development, implementation, monitoring, and enhancement of the Universitys Quality Assurance Framework, ensuring academic quality, institutional effectiveness, regulatory compliance, and operational excellence across all areas of the University. The role is central to supporting institutional licensure, programme accreditation, strategic planning, performance management, and the achievement of the Universitys mission and strategic objectives.

Working directly with the President and senior leadership team, the Head of Quality Assurance and Institutional Effectiveness will promote a culture of continuous improvement, evidence-based decision-making, accountability, and academic excellence while ensuring full compliance with the requirements of UAE Commission for Academic Accreditation (CAA).

• Lead the Universitys Quality Assurance and Institutional Effectiveness Department.
• Develop and implement the Universitys Quality Assurance Strategy and Institutional Effectiveness Framework.
• Promote a University-wide culture of continuous quality enhancement and evidence-based decision-making.
• Advise the President and senior leadership on quality assurance, regulatory compliance, strategic planning, and institutional performance.
• Support the achievement of the Universitys Strategic Plan and institutional objectives.

• Develop, implement, monitor, and review the Universitys Quality Assurance Framework.
• Ensure effective quality assurance processes operate across all academic and administrative departments.
• Lead Annual Programme Monitoring, Periodic Programme Reviews, institutional self-evaluation, and quality enhancement initiatives.
• Coordinate internal quality audits and quality improvement activities.
• Monitor implementation of quality improvement action plans.
• Develop and review academic policies, procedures, and quality assurance documentation.
• Promote good practice and quality enhancement throughout the University.

• Lead the Universitys institutional effectiveness and performance management activities.
• Develop institutional Key Performance Indicators (KPIs) and performance dashboards.
• Monitor institutional performance against strategic objectives.
• Coordinate institutional benchmarking against national and international higher education standards.
• Produce institutional effectiveness reports for senior management and governance committees.
• Support evidence-based planning and decision-making.
• Coordinate institutional data collection, analysis, and reporting.

• Lead the Universitys compliance with the requirements of UAE Commission for Academic Accreditation (CAA).
• Maintain expert knowledge of the CAA Standards for Institutional Licensure and Programme Accreditation (SILPA) and ensure institutional compliance.
• Coordinate preparations for institutional licensure, programme accreditation, substantive change applications, annual reporting, monitoring activities, and CAA review visits.
• Coordinate the preparation of Self-Study Reports, compliance reports, and supporting evidence.
• Advise senior management on regulatory developments and accreditation requirements.
• Monitor institutional compliance with all regulatory standards and recommend corrective actions where necessary.

• Support academic programme validation, review, approval, and enhancement.
• Monitor programme quality indicators, student achievement, progression, retention, completion, and graduate outcomes.
• Coordinate External Examiner processes and quality enhancement activities.
• Monitor academic standards across all Schools.
• Support Programme Leaders and Deans in maintaining academic quality.

• Oversee the Universitys student, graduate, alumni, employer, and staff surveys.
• Analyse survey results and produce institutional reports.
• Monitor student satisfaction, engagement, retention, progression, and graduate outcomes.
• Produce institutional performance reports using data analytics and benchmarking.
• Develop institutional dashboards to support strategic planning and continuous improvement.

• Support the Universitys institutional risk management framework.
• Monitor risks associated with academic quality, regulatory compliance, and institutional performance.
• Ensure quality-related risks are identified, monitored, and appropriately managed.
• Support internal and external audits.

• Lead the development and review of quality assurance, academic governance, institutional effectiveness, and compliance policies.
• Ensure institutional policies remain aligned with CAA requirements and international best practice.
• Advise departments on policy…