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Waitress/Service Crew
Job Description & How to Apply Below
- Greet customers politely as they enter the restaurant
- Introduce self to customers
- Show customers to their tables, present menus to customers
- Maintain an up-to-date working knowledge of the menu items and daily specials
- Explain the menu items in terms of preparation, ingredients and presentation
- Be aware of allergy information on menu items
- Answer inquiries about food and beverage items on the menu and offer food suggestions
- Inform customers of special items not listed on the menu
- Take food and beverage orders accurately including any special requests
- Check food orders with customers to ensure correctness
- Input the order into POS System
- Work with kitchen staff to process and expedite food orders
- Pre-set table for the orders
- Deliver and serve food at tables
- Use established food handling and serving techniques
- Ensure customers are satisfied with their food orders, beverages and service
- Upsell food and beverage items throughout the meal
- Monitor customer's needs and promptly handle requests
- Handle customer complaints in a polite and professional manner
- Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
- Process cash and credit card payments
- Prepare to-go boxes for customers
- Re-set and prepare table for customers including decorations, condiments, napkins, utensils
- Maintain a clean and organized service area
- Dispose of trash according to established procedures
- Perform any side-work as requested
- Comply with safety, health and hygiene policies and procedures
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