Visitation Scheduler Reception

The Visitation Scheduler/Receptionist is responsible for performing receptionist tasks for families and visitors to the agency for the purpose of visitation. They will maintain and update the electronic master visitation schedules. The Visitation Scheduler/Receptionist is committed to practicing cultural competence by working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental and physical abilities, ages and appearances in a manner that respects and preserves the dignity of all.

The Visitation Scheduler/Receptionist commits to adhere to SCCS’ mission, vision, and values at all times.

• Answers telephone and responds to calls. Responds to phone or email requests from Social Service staff regarding the use of visitation space. Sends email confirmation of room assignment to the assigned worker or supervisor.
• Updates and maintains master electronic visitation schedules. Assists in the documentation of task assignments on staff calendars. Monitors the signing in and out of GPS units and agency vehicles assigned to the visitation units.
• Maintains records regarding the number of visits supervised/monitored by visitation staff. Prepares monthly statistical reports regarding visitation as well as any ad hoc reports needed by chains of command.
• Promotes cleanliness and assists with the sterilization of toys.
• Prepares daily sign-in sheets. Greets and observes persons entering the main building and/or Family Interaction Center. Signs in clients attending visits and documents why visits are cancelled and/or not held. Provides general information to parents and caregivers who are visiting the agency.
• Provides clerical support to supervisor and staff. Performs general typing, copying and maintains office records. Orders office and supplies. Picks up and delivers mail from the main building.
• Participates in agency meetings/initiatives as directed/required.

• Minimum education required:
  High School Diploma or GED.
• Minimum years of experience:
  Two (2) years clerical or secretarial experience.
• Additional education/experience preferred:
  Experience working in a social service or child welfare agency.

• Proficiency in Microsoft Office products including Word, Excel, PowerPoint, Access, and Publisher.
• Knowledge of audiovisual equipment as it pertains to the training environment.
• Typing speed of thirty-five (35) words per minute required.

• Regularly required to sit, use hands to manipulate objects, reach with hands and arms, talk or hear, frequently stand and walk.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to fifteen (15) pounds, occasionally lift and/or move up to thirty-five (35) pounds and rarely lift and/or move up to fifty (50) pounds.
• Specific vision abilities required: close, distance, peripheral vision, depth perception and ability to adjust focus.

• Adaptability – adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, reacts well under pressure.
• Communication – speaks clearly and persuasively, listens and seeks clarification, writes clearly, varies writing style, reads and interprets written information.
• Customer Service – manages challenging or emotional client and employee situations, responds promptly to client/employee needs.
• Dependability – consistently on time, ensures responsibilities are covered when absent, follows instructions, completes tasks on time.
• Cultural Competency – demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, promotes a harassment‑free environment.
• Ethics – treats people with respect, works with integrity, upholds organizational values, maintains confidentiality.
• Initiative – volunteers readily, undertakes self‑development activities, seeks increased responsibilities, takes independent actions.
• Innovation – displays original thinking, meets challenges with resourcefulness, generates suggestions for improving work.
• Interpersonal Skills – solves conflict, listens,…