Community Assistant - University of Akron

Overview

Job Title:

Community Assistant

Location:

University of Akron Student Housing

Reports To:

Office Manager
Compensation: $10.70 per hour
FLSA Status:
Student Non-Exempt

Join to apply for the Community Assistant - University of Akron 3 role at COCM
. This is a student hourly position and is not eligible for benefits.

The Community Assistant is responsible for working in a residence hall service desk area.

• Maintaining confidentiality with all documentation and systems at service desks.
• Answer and appropriately direct incoming phone calls.
• Accurately log the use of residence hall equipment.
• Remain stationed at the front desk to monitor building access.
• Document lost and found items per guidelines.
• Report suspicious, disruptive, or inappropriate behavior to Residence Life staff or Campus Police.
• Respond to emergencies as outlined in the Service Desk Manual.
• Monitor alarm panels to ensure exterior doors are secure.
• Ensure all resident guests are escorted by their hosts at all times.
• Support Residence Life staff with initiatives such as surveys and hall government elections.
• Follow the University Student Code of Conduct, residence hall guidelines, and Residence Life policies.

• High school diploma.
• Current student at the University of Akron
• 2.0 cumulative and semester GPA
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Must have troubleshooting and diagnostic skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Knowledge of Microsoft Word, Excel, and email.
• Ability to operate basic office equipment including computer, telephone, etc.
• Must be able to move/life up to 25 pounds

• Monday-Friday 6:00am-10:00pm
• Saturday-Sunday: 6:00am-10:00pm

• Service desk shifts are scheduled daily between 6:00am and 10:00pm, seven days a week.
• Community Assistants are required to work a minimum of 10 hours and a maximum of 20 hours per week during the fall and spring semesters.
• 1-hour desk shifts are permitted; 2-hour or longer shifts are preferred to ensure consistency and coverage.
• Desk shift times and weekly hours may vary during university break periods and closures.

The work environment is mid-to-high paced with a moderate noise level. The physical demands include sitting, typing, walking, climbing stairs, reaching, and occasionally lifting up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an employment contract.

EEO statement:
To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

• Entry level

• Internship

• Other
• Industries:
  Business Consulting and Services

Apply BELOW