Test Center Administrator; PT

Test Center Administrator (PT) – Prometric

Location:

Akron, OH

Job Title: Customer Service Test Center Administrator

Reports To: Customer Service Test Center Manager

Department: Test Center

Test Center Address: 1000 S Cleveland Massillon Rd Ste 104

Job Overview:
The Test Center Administrator (TCA) serves as the face of Prometric in test centers worldwide. These emerging professionals are part of a growing specialization within the company and thrive in fast‑paced environments that support people who are taking life‑changing exams. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

• 12 paid holidays off annually based on work schedule and start date.
• No selling or quotas.
• Office setting environment.
• No inventory, stocking, floor moves or overnight shifts.
• Paid training.
• Paid sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision insurance.
• FSA.

• Part Time – Hours will vary.
• Site may be open Monday through Saturday 7am–6pm. Saturday availability required. Occasional evening hours required.
• Our ideal candidate demonstrates teamwork, with availability to work a variety of shifts any day – Monday through Saturday – between the hours of 7am and 6pm. Candidate must be open to flexible scheduling.
• This is strictly a part‑time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
• Schedules are available 2 weeks in advance.

• Maintain and apply expert knowledge of test center policies, practices and procedures.
• Greet examinees and verify identification.
• Perform required security checks, including the use of wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain a secure environment and materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report any occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric days of operations.
• Represent Prometric's vision, mission and values.
• Safeguard the test center from misconduct.
• Digitally scan and record candidate fingerprint identification, if applicable.

• Education: High school diploma or equivalent required. College experience a plus.
• Experience: Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.). Must be 18 years of age to qualify.
• Skills: Ability to communicate professionally and effectively with candidates and coworkers. Ability to write detailed and accurate reports and correspondence. Ability to multi‑task and handle small tools, pack equipment for shipping or unpack for installation. Familiar with Microsoft Windows–based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing).

• Must be able to bend, stoop, and lift up to 40 pounds.
• Ability to remain in a stationary position for extended periods of time while administering exams.
• Ability to physically move through the test room every 8–10 minutes and escort candidates to and from testing rooms.
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam.
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.