Administrative Technician III - HR - Akron Headquarters

This position will report to the Director, Benefits & Absence and provide technical and administrative support for First Energy's employee benefits programs. The Administrative Technician will support the day-to-day administration of health and welfare benefits and related programs by coordinating employee inquiries, maintaining benefit information, processing transactions, supporting vendor activities, and assisting with benefit communications and other administrative processes.

This position will report to the Director, Benefits & Absence and provide technical and administrative support for First Energy's employee benefits programs. The Administrative Technician will support the day-to-day administration of health and welfare benefits and related programs by coordinating employee inquiries, maintaining benefit information, processing transactions, supporting vendor activities, and assisting with benefit communications and other administrative processes. The successful candidate will utilize a high level of administrative knowledge, attention to detail, judgment, confidentiality, and customer service to support employees, the Benefits team, and external benefit partners.

• Perform a variety of complex technical and administrative assignments supporting employee benefits programs, requiring initiative, judgment, accuracy, and well-developed organizational skills.
• Provide administrative support for health and welfare benefit programs, including medical, prescription drug, dental, vision, life insurance, flexible spending accounts, health savings accounts, and other benefit programs.
• Respond to employee benefit inquiries and HR help desk tickets assisting employees with navigating benefit programs, enrollment processes, eligibility questions, and benefit resources.
• Research employee benefit questions and issues, coordinating with internal team members and benefit vendors as appropriate to facilitate resolution.
• Support benefit enrollment activities, including new-hire enrollment, annual open enrollment, qualifying life events, and other benefit-related transactions.
• Review benefit transactions, eligibility information, and supporting documentation for completeness and accuracy.
• Assist with the coordination and administration of annual enrollment, including employee communications, materials, meetings, system readiness activities, and administrative support.
• Monitor and manage Benefits shared mailboxes and other employee inquiry channels, exercising appropriate judgment when responding or routing inquiries.
• Assist with maintaining employee benefit information and resources on internal websites and SharePoint sites.
• Support the development, review, proofing, and distribution of employee benefit communications, notices, presentations, and educational materials.
• Coordinate with benefit vendors and internal partners regarding routine administrative matters, employee inquiries, eligibility issues, reporting, and other benefit-related activities.
• Assist with benefit vendor invoice processing, tracking, reconciliation, and administrative follow-up.
• Prepare and maintain benefit reports, spreadsheets, tracking tools, and documentation to support ongoing program administration.
• Assist with benefit-related audits and data validation by gathering, reviewing, and organizing information and identifying discrepancies for resolution.
• Provide administrative and logistical support for employee benefit meetings, educational sessions, benefit fairs, and wellness events.
• Maintain benefit files, records, procedures, and documentation in accordance with established retention and confidentiality requirements.
• Handle employee personal and benefit information with a high…