Business Analyst -Hybrid

INSXCloud, Inc., headquartered in Ohio, specializes in innovative software solutions and professional services tailored for health insurance issuers and brokers. Thousands of brokers depend on INSXCloud's technology for streamlined quoting and direct enrollment via its user-friendly Issuer and Broker Platforms. The company's solutions, like enrollment processing, payment gateway integration, and quoting engines, save time and resources while improving efficiency and client satisfaction.

INSXCloud empowers insurance issuers and brokers to optimize their operations and serve customers more effectively.

As an INSXCloud Business Analyst you will work with cross‑functional teams throughout the organization, including the PMO, Development, and other business stakeholders. This role reports directly to a Business Analyst, Team Lead and will be an essential contributor to our existing team of seasoned business analysts. You will work both independently and within the group to complete project deliverables that include site features, upgrades, and large‑scale enhancements to our health insurance quoting and enrollment platform.

• Continual evaluation of platform process flows and form a deep understanding of any impact stakeholder requested changes may introduce.
• Partner with business stakeholders to gather, clarify, and document requirements that align with organizational goals and project objectives.
• Translate stakeholder input into clear business requirements, process documentation, and user stories that can be easily understood by both business and technical teams.
• Act as the subject matter expert (SME) on assigned projects.
• Support user acceptance (UAT) activities by coordinating testing sessions, documenting, and capturing feedback.
• Communicate insights and plans to cross‑functional team members and management.
• Serve as a liaison between INSXCloud, the development team, clients, and business stakeholders.
• Monitor project deliverables and ensure timely completion of project milestones.
• Identify defects within the platform and define required fixes.
• Other duties as assigned.

• One to three years’ experience as a Business Analyst, Project Coordinator, or in a business operations role supporting cross‑functional teams.
• Prior experience gathering and documenting business requirements from non‑technical stakeholders
• Excellent verbal and written communication skills to collaborate with both business and IT stakeholders
• Understanding of project lifecycle and change management processes
• Comfortable supporting user acceptance testing (UAT) by coordinating test cases and capturing feedback
• Experience with project management methodologies such as Waterfall or Agile
• Out‑of‑the‑box thinking while always keeping the bigger picture in mind
• Impeccable planning and organizational skills with flexibility to change course quickly
• Dependable follow through and follow up
• Problem solving and phenomenal time and resource management
• Demonstrate a high level of initiative with a learning mindset
• Competency in Microsoft Office Suite, including Word, Excel, and Outlook

• Thorough understanding of API documentation
• Experience with an API platform such as Postman or RapidAPI
• Understanding of JSON data structures
• Working knowledge of a project tracking/development ticketing system such as Jira or Asana
• Familiarity with document sharing platforms such as Google Drive, Box, or Share Point

The base pay for this role in the Akron Ohio office is: $55,000 - $65,000 per year. You are also eligible for employee benefits medical, dental, vision, life, and participation in the company 401(k) plan. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

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• Small Motor
  
  Skills:
  
  Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling.
• Speaking:
  Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken…