Key Account Manager

Key Account Manager

Are you a person that wants to empower small businesses? Then Jobber might be the place for you! We're looking for Key Account Managers on the Key Account Management team to join our incredible Customer Success department!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn't like it used to be;

the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That's why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011 but we’ve just scratched the surface of what we want to accomplish for our customers.

Our Key Account Management team spends their day obsessing over our largest customers, helping them improve how they run their business and delivering on our mission to make the people in small businesses more successful.

This team lives the values of Be Humble, Be Supportive and Give a Shit in everything they do. They celebrate, motivate, and challenge each other daily. They are never satisfied, always looking for ways to improve their skills, build relationships with our customers, and drive success and value for Jobber and its customers. Supporting growth, development, and driving performance is where this role comes in.

Reporting into the Manager, Key Account Management, as a Key Account Manager, you will be responsible for managing and growing a portfolio of existing high-value clients, focused on increasing their Gross Payment Volume (GPV). You will act as a trusted advisor and consultant to your clients, helping them achieve their business goals and maximize the value of Jobber's solutions. You will also play a key role in building a new department within Jobber, focused on delivering high-level customer outcomes for our largest clients.

This is a new department at Jobber - one that's been proven to be successful. We're looking for people who are excited by the opportunity to leave their mark on a massive revenue opportunity for the company, while also bettering their own skills and career.

• Work with Jobber's largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, retention, increasing payment processing volume, building relationships with customers and addressing pain points.
• Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments.
• Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value and cross-sell other potential Jobber products.
• Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience.
• Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests.
• Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members.

• Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience…