Deal Desk Manager

Chronosphere

Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronospheres Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data.

The product transforms logs at the source and routes them to any destination without lock‑in.

Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, Door Dash, and Zillow. Learn more .

This role will report directly to the Head of our Strategy & Operations team, who reports to our CRO. The Strategy & Operations team sits within the broader Revenue Operations organization and is at the heart of our GTM organization, determining future strategy, delivering performance insights, and managing the underpinning workflows & tooling to maximize the productivity of our GTM team.

We are known internally as a collaborative group of high achievers who execute with excellence. We love tackling big ideas while also rolling up our sleeves to get things done.

As our Deal Desk manager, you will be the strategic anchor point for commercial deal execution, balancing speed, structure, and compliance across high‑value observability contracts. You will collaborate closely with Sales, Finance, Legal, and Security acting as the air traffic controller and liaison between each of these teams to accelerate deal cycles while ensuring extreme attention to detail managing multiple deals, stakeholders, and deadlines at a time.

• Act as a point of contact for account executives to expedite deal processes, reducing sales cycle time and improving deal efficiency.
• Support the Sales teams on the full deal lifecycle for new sales, renewals, and upsells, ensuring that deals are structured for success and compliance.
• Support the Sales teams on complex or non‑standard deals, offering guidance on contract terms, pricing models, and negotiation tactics.
• Review and validate contracts, order forms, and quotes, ensuring accuracy and adherence to internal policies.
• Serve as the subject matter expert on pricing, discounting, term structuring, and commercial approvals for key customers with our strategy team.

• Develop and manage the deal approval process, ensuring timely review by relevant stakeholders.
• Implement a structured process for approvals, providing transparency and consistency across the organization.
• Collaborate with legal, finance, product, account management teams to assess non‑standard terms, manage risks, and address customer requirements.

• Help build a scalable deal desk framework and governance model.
• Identify opportunities to improve deal desk processes, tools, and workflows to enhance deal velocity and reduce bottlenecks.
• Work on implementing automation tools or CRM optimizations to streamline the deal desk’s operations.
• Train Sales and Account Manager teams on deal processes and tools.

• 6+ years of experience in Deal Desk, Revenue Operations, Sales Operations, or Finance at a SaaS B2B tech company, with 1+ year at an early stage (Series A‑D) SaaS B2B tech startup, or small team within a larger company.
• Proven experience supporting enterprise sales cycles and large, complex, bespoke deals.
• Deep understanding of SaaS metrics and business models, including ARR, discounting, and renewal management.
• Proficiency in Excel.
• Familiarity with sales and legal processes tied to data protection, security SLAs, and procurement compliance.
• Experience with Salesforce CRM.
• Strong attention to detail, organizational skills, and the ability to manage multiple deadlines.
• Excellent communication skills; able to influence and educate stakeholders across departments.

US‑Remote

• Health Insurance Coverage
• Flexible Time Off
• Competitive Salary
• Stock…