Manager, Business Systems

Posting End Date

January 13, 2026

Regular-Full time

This is a non-union position

Manager, Business Systems Support Manager to lead an outstanding team of specialists and advisors in delivering efficient and effective business support for key business applications across Operations and Engineering. You will work collaboratively with Business and TIS teams on continuous improvement of requirements and processes related to business systems, supporting all aspects of business readiness. The role brings an end‑to‑end process perspective, translates change into practical solutions, and helps field teams focus on safely operating the core business.

• Lead and develop a team responsible for continuous improvement of requirements and processes related to business system application support for top-tier applications (e.g., Maximo, SFS, ESRI, Carto Pac, OCS, Arcos).
• Support operational areas including Planning and Dispatch, Field Techs, Stations, Compliance, Construction, Customer Additions, GIS Services, and Meter Reading.
• Oversee the intake and prioritization of change requests, ensuring high-value changes are assessed and expedited.
• Provide leadership in release support, including process consultation, requirements gathering, test preparation, user acceptance testing, and post‑implementation support.
• Design and implement business process health dashboards.
• Lead incident escalation and response for critical application issues, acting as an advocate for end users and partners.
• Support Tier 1 initiatives, bridging functional and technical knowledge to optimize solutions and reduce costs.
• Represent the business in SOX system compliance audits.
• Design and manage the Integration Error Management Framework, fostering collaboration across teams.
• Drive continuous improvement initiatives such as field visit strategies and data analysis management.
• Accountable for functional end‑user support (24
  
  * 7).
• Foster a culture of coaching, mentoring, and motivation, ensuring team objectives align with organizational goals.

• Related university degree and at least 8 years of directly related experience. An additional 3 years of related experience is required in lieu of a university degree.
• Strong business acumen and expert knowledge of technology implementation across large functional areas (requirements gathering, design, data, integration, process alignment).
• Experience with large process or technology improvement projects.
• Strong analytical and problem‑solving skills.
• Demonstrated ability to exercise good judgment and deliver results.
• Outstanding interpersonal skills, including consensus‑building, negotiation, and facilitation.

$ – $ USD per annum

• PPO & HSO plans (only HSA if participating in the HSO)
• Benefits coverage starts on Day 1
• 11 US Paid Holidays + 2 personal holidays per year
• Paid vacation – starting at 3 weeks per year
• Military Leave

• 401(k) savings plan with company contributions – 3‑year vesting

This role primarily operates in an office environment with 15‑20% travel.

Grasping, kneeling, light–moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (ability to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces.

Ability to understand, remember and apply oral and/or written instructions or other information; understand complex problems and collaborate/explore alternative solutions; organize thoughts and ideas into understandable terminology; organize and prioritize work schedule on a short‑term basis; make decisions with moderate impact on the immediate work unit and monitor impact outside this area; understand and follow basic instructions and guidelines; complete routine forms, compose letters, outlines, memoranda and basic reports;

communicate with individuals via telephone.

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members.…