Business Analyst - Power Billing & Supplier Operations - Akron, OH

About the Opportunity This is an open position with First Energy Service Company, a subsidiary of First Energy Corp. All employees who apply for a posted position must notify their supervisors that they have applied. Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year, must obtain approval from their supervisor before applying.

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process, which considers the candidate’s skills, work history, experience level, and other relevant qualifications.

This is a full-time, on-site position located in Akron, OH.This position offers the opportunity to be a key member of the First Energy’s Power Billing team that bills FE’s largest and complex accounts with special contracts. Analysts help functionalize new programs (e.g., Community Solar) as well as support day-to-day business, enhancing operations to effectively meet financial, operational, and compliance objectives. Additionally, the position supports conceptualization, development, implementation of, and improvements to billing tools and reporting (e.g., within PowerBI).

Responsibilities include:

Ensure adherence to tariffs, regulatory, and SOx requirements.

Design and implement solutions and controls to ensure accuracy and compliance.

Research, review, and analyze the effectiveness and efficiency of existing tasks and recommend enhancements.

Manage implementation of new programs or changes to existing programs.

Having subject matter expertise to discuss billing with support reps, customers, and/or their third-party representative (e.g., energy brokers, consultants, etc.)Represent Power Billing internally in meetings and work groups with internal Legal, Rates, Information Technology, Customer Support, Engineering and Meter and externally with peer utilities and commission work groups

Provide staff support to management and higher levels of professionals

Lead and/or support projects through testing, project management, or as a subject matter expert

Communicate changes, enhancements, and modifications of business requirements (verbally or through written documentation) to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

Identify and analyze system issues to determine root cause and/or solutions for process improvement. Qualifications for the Business Analyst level include:

Two or four year degree in a related discipline with minimum of 4 years relevant work experience required.  In lieu of a degree, a minimum of 7 years relevant work experience is required. Knowledge of metering, tariffs, and/or billing of large Commercial and Industrial customers are a plus.

Must possess relationship building, analytical, critical thinking, problem solving and decision-making skills with focus on innovation.

Relevant work experience includes strong financial aptitude, and some project leadership experience with the ability to incorporate creative and innovative solutions.

Strong verbal and written communication skills. Demonstrated ability to tell Strong knowledge of SAP/CRM is a plus.

Expertise in Excel, proficiency in query tools, and experience developing PowerBI strongly desired. Ability to conduct business-specific research, analyze data, interpret results, and make recommendations within established deadlines.

Possesses a sound knowledge of basic researching techniques.

Work experience must clearly demonstrate ability to quickly learn the activities within the area of focus.

Proficiency in developing effective working relationships and professional…