Director Business Transformation Process Excellence - Business Transformation FirstEnergy Headquarters

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

First Energy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

This is an open position with First Energy Service Company, a subsidiary of First Energy Corp. This is a full-time, 4-days a week on-site position located in an office anywhere within the First Energy service territory locations of: OH, PA, NJ, WV/MD or Washington, DC.

First Energy is dedicated to safety, reliability, and operational excellence. Our Business Transformation function exists to change how the enterprise operates - not simply to make existing processes marginally faster. We are building a small, senior team that identifies the largest value opportunities across our utilities, builds the business case, and drives the change through to a durable result.

Most transformation value is lost after go-live, when people quietly return to the old way of working. This role exists to prevent that. You will own both how work is redesigned and whether the redesign holds once Business Transformation steps away - which makes you accountable for the durability of everything the function delivers.

The role leads a team of individual contributors across two disciplines. The Process Excellence discipline examines how work is currently performed, partners with the business to understand goals, challenges, and requirements, and determines what needs to change. It facilitates design of the future-state process, identifies improvement opportunities, and develops solutions that optimize performance, efficiency, quality, and the overall stakeholder experience.

The Change Management discipline supports the people side of that change - determining which roles are impacted, what affected employees will need to do differently, and how those changes are enabled through communication, training, and reinforcement. Business Transformation identifies, assesses, and designs solutions; implementation and long-term ownership reside with the business unit. The Director is accountable for handover quality, and for whether improvements and new ways of working hold after Business Transformation steps away.

• Lead and develop a team of individual contributors across process excellence and change management.
• Set the methods, standards, and quality expectations for both disciplines, and review work to confirm it meets them before it reaches the business unit.
• Allocate specialist capacity across business units according to portfolio prioritization and resolve competing demand with the business unit Portfolio Managers.
• Own the improvement methodology applied across the enterprise, so process work follows one consistent standard rather than varying by business unit.
• Select and/or develop, implement, and continuously improve the process excellence and change management tooling and templates the organization relies on.
• Confirm that operational baselines and post-implementation measurements are sound, so improvement claims entering value reporting are defensible.
• Own adoption planning and sustainment for initiatives with significant behavior or process change, including anticipating and managing…