Customer Service Representative

Growing logistic company is hiring Customer Service Representatives with warehouse/shipping experience.

Daily Duties:

• Interacts with customers by phone, email, or in person and receives orders or changes in service
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Processes and inputs all customer orders and receipts.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
• Coordinates special, last minute shipping requests with the freight companies, expediting orders as necessary
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information
• Assures proper invoicing of accounts by verifying invoices
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
• Reports customer feedback to management, including any signs of customer dissatisfaction
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

Position Requirements:

• High School Diploma or GED
• Minimum one year of related experience
• Able to solve problems
• Must be able to effectively present information and respond to questions from managers, customers, and co-workers

Company culture & Perks:

Anderson Biro promotes a positive and encouraging work environment that is focused on the development and career advancement of our team.

Anderson Biro Staffing, LLC is a full-service staffing firm. Our motto here is Powerful Teams...Practical Strategies and our clients appreciate our flexible, realistic approach to doing business and delivering effective results.

Please contact us at  or  with questions or resume submittals.