Customer Service Representative FirstEnergy

Customer Service Representative with First Energy

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Inno Source is hiring contract Customer Service Representative positions with potential to be considered for hire with First Energy! If selected for this opportunity, you will be an employee of Inno Source and will provide customer service to First Energy customers.

First Energy is an award-winning Fortune 500 electric utility company with locations across five states including Akron, OH.

Why Choose Inno Source:

Inno Source is a staffing company offering long-term opportunities providing services to our award-winning clients, including First Energy! In this role, we offer:

• A supportive and fun work environment

Whether you're an experienced customer service professional or new to the field, we want YOU on our winning team. Don't miss this opportunity to shine and take your career to new heights!

What you’ll love about this role:

• Fantastic
  
  Work Schedule:
  
  Enjoy a stable, Monday through Friday schedule!
• Great Pay: Starting at $18.00/hour with opportunities for growth and advancement.
• Outstanding Benefits: Comprehensive medical insurance, dental reimbursement, and life insurance.
• Comprehensive Training: Get paid while completing our comprehensive training program, designed to help you hit the ground running after 6-8 weeks.
• No Sales or Telemarketing: Focus solely on providing excellent service—no high pressure sales!

Your Role as a Customer Service Representative

As the voice of First Energy, you’ll be the first point of contact for our valued customers. After completing our paid training, you will:

• Deliver Outstanding Service: Answer inbound calls and provide solutions to service-related questions.
• Resolve Billing Questions: Assist with payment options, billing concerns, and account maintenance.
• Assist During Emergencies: Process outage and emergency calls with professionalism and care.
• Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.

What We’re Looking For

• Education: High school diploma or GED.
• Experience: Previous call center experience preferred, other customer service experience required.
• Skills: Strong communication, problem-solving abilities, and a professional demeanor.

Benefits and Pay

• Competitive pay starting at $18.00/hour.
• Comprehensive benefits package, including medical, dental, and life insurance.
• A supportive and fun work environment.

About Inno Source

Inno Source has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, Inno Source may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from Inno Source, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Associate

Full-time

Customer Service

Utilities

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