Advocate

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1850)
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour

** ALL ABOUT TARGET*
* As a Fortune 50 company with more than 400000 team members worldwide Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are and we invest in the places we collectively live work and play. We prioritize relationships fuel and develop talent by creating growth opportunities and succeed as one Target team. At our core our purpose is ingrained in who we are what we value and how we work.

It's how we care grow and win together.

** ALL ABOUT SERVICE & ENGAGEMENT *
* Advocates of guest experience who welcome thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes guest services gift registry pick-up and drive up.

** At Target we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the:*
* * Ability to communicate and interact with guests to build an inclusive guest experience

* Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns

* Ability to adapt to different guest interactions and situations

* Experience promoting and selling various benefits offerings and services

** As a Guest Advocate no two days are ever the same but a typical day will most likely include the following responsibilities:*
* * Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard

* Create a welcoming experience by authentically greeting all guests

* Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach

* Engage with guests in a genuine way which includes asking questions to better understand their specific needs

* Be knowledgeable about the tools products and services available in the total store and specific to your area to solve issues for the guest and improve their experience

* Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target

* Scan and bag all guest items efficiently neatly and in compliance with food safety standards and company best practices

* Work efficiently to minimize guest wait time while maintaining guest service and accuracy

* Make the guest aware of current and upcoming brand launches store activities and events

* Speak to the benefits of the Target Red Card with every guest and assist them through the application process

* Understand and show guests how to use Wallet and the other features and offerings within the Target App

* Be familiar with all fulfillment services and know how to direct the guest to enroll activate and use them

* Attempt every return and follow register prompts be empowered to make it right for the guest while following Targets policies and procedures

* Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures

* Deliver easy and seamless service to all Order Pick Up Drive Up and Registry guests

* Maintain a clean clutter free work area (including gathering abandoned items baskets and hangers)

* Stock supplies during store open hours while being available for the guest

* Demonstrate a culture of ethical conduct safety and compliance

* Work in a safe manner at all times to benefit yourself and others identify and correct hazards comply with all safety policies and best practices

* Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties such as compliance with federal state and local…