Customer Account Representative

Lead (VMS/MSP) @  | MBA in Human Resources

Customer Support Representative
Duration: 6+ Months

Seeking a Customer Support Representative to support customer onboarding, returns and credits, and aftermarket growth initiatives, including APAC airline customers. This role serves as the primary customer point of contact and supports order management, quoting, and customer satisfaction.

• Receive, review, and enter purchase orders into ERP systems
• Prepare quotes, customer documentation, and costing sheets
• Serve as primary contact for customer inquiries via email and phone
• Manage returns, credits, and customer onboarding activities
• Coordinate site visits and customer meetings as needed
• Monitor and manage customer portals (pricing, quantities, lead times, terms)
• Track and reconcile customer scorecards and performance metrics
• Support export‑compliant order processing, including foreign customers
• Collaborate with Sales, Commercial, Finance, and Operations teams

• Bachelor’s degree or 1–2+ years of relevant customer service experience
• 2+ years of customer service or account support experience
• Proficiency in Microsoft Office; experience with SAP, Salesforce, or similar CRM/ERP preferred
• Knowledge of FAR, DFARS, or defense‑related regulations preferred
• Strong communication, organization, and customer service skills
• Experience supporting military, aftermarket, or international customers preferred