Desk Attendant

The Shaw JCC is a community center located in Akron. Our facility offers a family-friendly environment in areas of aquatics, childcare, fitness, and membership. We are looking for a part-time reliable, punctual, and friendly Member & Guest Services Represenative (desk attendant) to open our facility each morning and help set the tone for a smooth, successful day. This is an essential role for our operations, and we need someone who takes pride in creating a welcoming, well-prepared environment for our members and staff.

As the first point of contact, this position is responsible for creating a welcoming atmosphere, and handling all member interactions while being vigilant about facility safety and security. Other key responsibilities include opening procedures, facility maintenance, membership sales and processing transactions.

Qualifications and Skills

• Excellent customer service, communication, and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to work early morning shifts consistently (e.g., 5 AM - 1 PM).
• Physical ability to stand and walk continually during shifts and occasionally lift up to 25 lbs.
• Ability to handle difficult situations with poise and professionalism.

Education and Experience

• High School diploma or GED equivalent required.
• Prior customer service or front desk experience, preferably in a fitness or hospitality setting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.