Utilization Management Representative

Utilization Management Representative I (US)

Location:

Meridian, Idaho

Virtual:
This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Hours &

Schedule:

Training is conducted remotely for 2 weeks from 7:00 AM to 3:30 PM Mountain Time
. Following training, the regular schedule is 8:30 AM to 5:30 PM Mountain Time
. Team members must be available to work within operational hours of 6:00 AM to 5:30 PM Mountain Time
, as schedules may vary based on business needs.

The Utilization Management Representative I (US) will be responsible for coordinating cases for precertification and prior authorization review.

• Manage incoming calls or incoming post services claims work.
• Determine contract and benefit eligibility.
• Provide authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.
• Refer cases requiring clinical review to a Nurse reviewer.
• Identify and enter referral requests into the UM system in accordance with the plan certificate.
• Respond to telephone and written inquiries from clients, providers and in-house departments.
• Conduct clinical screening process.
• Authorize initial set of sessions to provider.
• Check benefits for facility based treatment.
• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Maintain focus during extended periods of sitting and handle multiple tasks in a fast-paced, high-pressure environment.
• Demonstrate strong verbal and written communication skills, both with virtual and in-person interactions.
• Apply attention to detail, critical thinking, and problem-solving skills to resolve issues.
• Demonstrate empathy and persistence to resolve caller issues completely.
• Use digital tools and platforms to enhance productivity and minimize manual efforts.
• Work a structured schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
• Perform other duties as assigned.

Requires HS diploma or GED and a minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background.

• Medical terminology training.
• Experience in a medical or insurance field.
• For URAC accredited areas, strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our…