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Customer Service CI Coordinator & Kaizen Lead

Job in Akron, Summit County, Ohio, 44301, USA
Listing for: Freudenberg
Full Time position Listed on 2026-11-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR

Job Description & How to Apply Below

Freudenberg in Milan, OH seeks a Customer Service Key User/Continuous Improvement Coordinator to drive CI initiatives and support Order Management. You will lead Kaizen events, maintain 5S, and manage policy deployment across Customer Service while collaborating with operations and other teams.

The role requires a BS or 3–5+ years in customer service, strong Excel/SAP skills, and proven problem solving and leadership abilities to improve KPIs like delivery accuracy and customer satisfaction.

This role is for the Customer Service CI Coordinator & Kaizen Lead role at Freudenberg.

Are you ready to take on the Customer Service CI Coordinator & Kaizen Lead role at Freudenberg?

We would love to welcome a new Customer Service CI Coordinator & Kaizen Lead to our group in OH, United States.

For the Customer Service CI Coordinator & Kaizen Lead position at Freudenberg, we are reviewing applications now.

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