Customer Service Representative

The Customer Service Representative we want at Innovate Labs can read a quarter in trouble and walk in with a plan, not an apology. For the underdog-spirited Customer Service Representative with 4 years, Innovate Labs answers with $53,000 - $77,000, a remote setup, and a ladder built for climbing.

• Keep the CRM honest so forecasts at Innovate Labs mean something
• Mentor junior reps on outreach cadence and objection handling
• Hands-on ownership of social media calendars and community engagement
• Stand up email sequences that get opened, not buried
• Test three subject lines, kill two, scale the winner
• Coach junior reps through their first nimble negotiation

• An eye for the transparent detail that separates fine from finished
• Comfort with remote arrangements and the rhythms of a performance-driven workplace
• A Cleveland grounding, or the adaptability to plant roots quickly
• A growth mindset and openness to constructive feedback
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Demonstrated ability to manage competing priorities under tight deadlines
• Enough Customer Satisfaction Surveys to be dangerous, enough Analytical Thinking to be trusted

The reputation Innovate Labs enjoys across OH wasn't bought; the customer-centric Cleveland team earned it one sales marketing project at a time. Respect for your craft and your life outside it sits at the core of how Innovate Labs operates.

Think competitive $53,000 - $77,000, full benefits, a clear runway to grow your Phone Etiquette, and the latitude to work the way you work best.

Actively staffed and live, this Cleveland, OH opening is no relic.