Director Customer Programs and Solutions - Customer Policy & Solutions Headquarters

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

First Energy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

This is an open position with First Energy Service Company, a subsidiary of First Energy Corp.

This is a full-time, on-site position located in one of the First Energy locations in:
Akron, OH;
Greensburg, PA, Reading, PA;
Holmdel, NJ, Fairmont, WV and Frederick, MD.

This position is within the FE Pennsylvania organization and reports to the President, FE Pennsylvania.

• Develop and execute First Energy's enterprise strategy for customer programs, distributed energy resources (DERs), electrification, virtual power plants (VPPs), demand flexibility, and emerging customer energy solutions.
• Identify opportunities to leverage customer participation to support grid reliability, affordability, resiliency, peak demand management, and evolving system needs.
• Serve as the company's business lead for customer-facing grid modernization initiatives, ensuring alignment between customer needs, regulatory requirements, and utility operational objectives.
• Build a multi-state roadmap for customer program expansion across First Energy's operating companies.

• Lead development of regulatory filings, business cases, testimony support, and stakeholder engagement associated with customer programs and grid flexibility initiatives.
• Partner with Regulatory Affairs, Rates, Legal, Engineering, Operations, and State Leadership teams to secure program approvals and cost recovery mechanisms.
• Represent First Energy before public utility commissions, state agencies, consumer advocates, legislators, and industry stakeholders.
• Monitor evolving state and federal policies affecting electrification, DERs, demand response, customer affordability, and grid modernization.

• Lead strategy, design, procurement, implementation, and evaluation of virtual power plant (VPP) programs and customer flexibility initiatives.
• Develop frameworks for utilizing customer assets, including thermostats, electric vehicles, batteries, solar, and smart appliances, to provide grid value.
• Collaborate with Transmission, Distribution, and Planning organizations to identify opportunities where customer programs can support reliability, congestion relief, peak demand reduction, and infrastructure optimization.
• Establish methodologies to evaluate customer flexibility performance and program value.

• Lead customer electrification strategies including electric vehicles, managed charging, fleet electrification, school bus initiatives, and other beneficial electrification programs.
• Oversee design and delivery of EV customer programs across residential, commercial, fleet, and public sector markets.
• Develop partnerships with automakers, charging providers, fleet operators, technology vendors, academic institutions, and industry organizations.
• Identify innovative solutions supporting transportation electrification while ensuring cost-effectiveness and customer value.

• Guide evaluation and deployment strategies for DERs including solar, battery storage, managed charging, demand response, and transactive energy solutions.
• Assess technology trends and market developments to identify opportunities for customer program innovation.
• Support integration of customer resources into broader utility planning and operational strategies.

• Oversee a portfolio of customer programs across multiple states, customer segments, and regulatory jurisdictions.
• Establish performance measures related to participation, customer benefits, grid impacts, operational outcomes, and regulatory commitments.
• Ensure programs are delivered efficiently, effectively, and in compliance with commission orders and company objectives.
• Drive continuous improvement through lessons learned, pilot evaluations, and…