Pharmacy Manager

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. Within our Retail locations, we bring this promise to life every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. You will support program awareness, onboard new pharmacy team members, and recognize colleagues for their success. You will consistently exhibit best practices in dispensing, counseling, and safe pharmacy operations.

• Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow‑up.
• Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation.
• Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same.
• Proactively offering and delivering immunizations; identifying, engaging, and supporting Pharmacy Technicians to learn to immunize.
• Supporting effective inventory management by following—and coaching the pharmacy team to follow—inventory best practices, with special focus on cold chain products.
• Conducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow and ensuring trainees are on‑track for required training and/or licensure.
• Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues to the Rx DL as needed.
• Partnering with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues who can work in the pharmacy and completing required training for licensure.
• Overseeing Staff Pharmacists and District Support Pharmacists, managing performance through direct observation, peer and team feedback, and delivering annual performance reviews.
• Remaining flexible for scheduling and business needs while contributing to a safe, inclusive, and engaging team dynamic; writing or delegating pharmacy schedule creation.
• Regularly reviewing business reporting for operational insights and developing action plans to close gaps.
• Establishing a culture of safety, empowerment, and inclusion that values the pharmacy team; building psychological safety by opening the door for feedback.
• Maintaining relevant clinical and technical skills for the job as the industry evolves and actively seeking opportunities to expand knowledge.
• Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception) where permissible.
• Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies, controlled substance dispensing, patient privacy, and a safe workplace.

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus:
  • Concentrate on a task over a period of time.
  • Pivot quickly from one task to another to meet patient and business needs.
  • Confirm prescription information and label accuracy, ensuring patient safety.
• Customer Service and Team Orientation:
  • Actively look for ways to help people,…