Medical Assistant II: Autism Center

Full Time

40 Hours/Week

Monday - Friday, Variable Day Shift

Onsite

The Medical Assistant II (MAII) plays a key role in delivering high-quality, compassionate care to children and adolescents with autism spectrum disorder (ASD) and related neurodevelopmental differences. This role requires specialized skills in supporting sensory needs, facilitating effective communication, and creating a welcoming environment for patients and families. The MA assists with clinical procedures, documentation, and care coordination while working closely with a multidisciplinary team to ensure each child's visit is as smooth and stress-free as possible.

• Greet and room patients in a calm, supportive manner.
• Obtain and document vital signs, growth measurements, and relevant medical history using strategies that accommodate sensory sensitivities and communication preferences.
• Prepare patients for procedures and exams with clear, developmentally appropriate explanations, visual supports, or social stories when applicable.
• Provide sensory tools or accommodations (e.g., fidget items, dimmed lights) to help patients self-regulate during visits.
• Support behavioral and emotional needs during care, using de-escalation techniques and collaborating with families to apply known calming strategies.
• Collects data that contributes to the assessment and evaluation of individualized care and needs of assigned patients
• Administer medications, vaccines, and screenings per provider orders, with sensitivity to sensory and behavioral needs.
• Collects, processes, and submits laboratory specimens in accordance with policy and procedure
• Accurate and timely documentation of care within EMR, noting preferred communication methods, triggers, and accommodations used during the visit.
• Performs clinical duties that are department specific such as POCT, hearing and vision screenings, and any other procedures
• Performs routine task and general office duties such as faxing, copying, filing, etc. as needed
• Cleans, stocks, and prepares examination rooms
• Performs point-of-service activities such as appointment scheduling, visit preparation, co-payment collection and patient tracking as needed
• Actively participates in departmental process improvement projects
• Follows safety policies and procedures in the delivery of care to assure a safe environment for patients, families, and other staff members
• Other duties assigned

• Knowledge of and experience in medical terminology is required.
• Experience working in healthcare environment is preferred.
• Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required.
• Experience working in electronic medical record (i.e., EPIC) or similar software is preferred.
• Graduate of an accredited medical assistant program.
• Demonstrated experience or strong interest in working with children with autism or other developmental disabilities.
• Excellent communication and interpersonal skills, with the ability to adapt to varied developmental and sensory needs.

• Education:
  
  High School Diploma or equivalent is required.
• Certification:
  • Completion of an approved (valid) Medical Assistant Certificate Program (MA), EMT Program, or Paramedic Program is required
  • Basic Life Support (BLS) training from the American Heart Association is required.
  • Medical Assistant certification preferred.
• Years of relevant experience: six months of MA experience in a pediatric, developmental, or behavioral health care setting.
• Years of experience supervising: none