Director II Safety Quality Patient - South

Position: Director II Safety Quality Patient Experience - South
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.Job Title Director II Safety Quality Patient Experience - South Location Akron Facility Akron  General Medical Center Department Office  of SQPE South-Clinical and Operational Improvement Job CodeT
97906

Shift Days Schedule8 :00am-5:00pmJob Summary Job Details

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

Cleveland Clinic is focused on reconnecting quality and patient safety with clinical care.

This collaboration supports our commitment to quality and patient care, which parallels major healthcare initiatives nationwide.

Having always been a strong advocate of informing people about specific data related to finding quality hospital care, we believe that informed patients are able toparticipatebetter in their own care.

A caregiver in this position works

Monday through Friday from 8:00am to 5:00pm with occasional nights from 8:00am to 8:00pm. This role will be stationed out of Akron but will provide coverage over Medina, Union, Lodi and Akron.

A caregiver who excels in this role will:

• Direct safety, quality, and patient experience (SQPE) across a submarket and serve as the onsite leader for SQPE at the largest hospital within that submarket.

• Ensure compliance with reporting, accreditation, and governance requirements within their submarket. Enable the STEEEP (Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered) focus on SQPE.

• Lead submarket and hospital SQPE departments to ensure consistency in application of assurance and improvement processes.

• Monitormeasured outcomes of clinical care activities,identify opportunities for improvement, andleadclinical improvement activities to improve those measured outcomes.

• Ensure documentation of the results of clinical activitiesandthat their submarket assignmentsmaintainan effective SQPE program.

• Assistfacility leaders acrossthesubmarket with survey preparation and management of regulatory or accreditation surveys.

• Ensure physician-specific quality data is trended and made available for re-credentialingincludingappropriate communication of provider information across facilities aspermittedby data sharing agreements.

• Coordinate public reporting of quality data and serve as a liaison with reporting agencies.

• Ensure all required measures are collected,validatedfor data integrity, and reported to appropriate entities, including any external organizations which Cleveland Clinic has agreed toparticipatein.

• Ensure staff development, counseling, performance evaluations, and hiring of positions for all direct reporting areas.

• Develop,maintain and/or manage policies,procedure sand budgets.

Minimum qualifications for the ideal future caregiver include:

• Master’s degree and 6 years of relevant healthcare management experience with full understanding of hospital requirements for SQPE.
  OR Bachelor's degree and 7 years of relevant, progressive healthcare management experience with full understanding of hospital requirements for SQPE.

• Certified Professional Healthcare Quality (CPHQ).

Preferred qualifications for the ideal future caregiver include:

• Registered Nurse (RN), Certified Patient Safety Professional (CPPS),…