Medical Support Assistant

The VA Northeast Ohio Healthcare System is recruiting for Medical Support Assistant that will function within Community Outpatient Service at the Akron Oh Clinic. The MSA is responsible for performing a variety of technical support duties that facilitate the work of physicians - physician assistants - nurses - nursing assistants - and other members of the medical facility who provide direct patient care.

The MSA performs clerical work in support of the care and treatment given to patients

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

• United States Citizenship:
  Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Education
• One year above high school OR
  - Experience/Education Combination
• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• English Language Proficiency
• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 - Part II
  - Chapter 3 - Section A
  - Paragraph 3j
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• GS-5 (Full Performance Level)
  Experience or
  
  Education:
  
  One year of experience equivalent to the next lower grade level or 4 years of education above high school
• Assignments at the GS-4 level include but are not limited to: interacting with both internal and external customers
• establishing and maintaining medical outpatient and inpatient charts as well as administrative records
• verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• obtaining medical information from patients
• coordinating information and actions related to patient care and services
• and scheduling appointments in accordance with VHA national scheduling guidelines
• Demonstrated Knowledge
  
  - Skills and Abilities
  
  (KSAs):
  
  The candidate's application/resume will be rated against the following KSAs
• 1
• Ability to operate computerized programs and [systems] in order to enter - modify
  -and retrieve sensitive [medical and patient identifying] information [(PII)] into orfrom electronic [health] records - scheduling systems - and/or reports
• 2.[Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.] 3.Ability to [schedule medical] appointments in a clinical setting
• 4
• Ability to work independently in the accomplishment of a wide variety of duties[performing patient support work]
• 5.Ability to communicate effectively and professionally [in person - electronically
  -and/or by telephone] - with [internal and external customers]
• 6
• [Skill in customer service with the ability] to identify [customer] concerns - [andrefer] to the [appropriate staff] - as necessary - to ensure a satisfactory resolution
• Reference: For more information on this qualification standard - please visit https://(Use the "Apply for this Job" box below). Standards/
• The full performance level of this position is GS-05
• Physical Requirements:
  
  Work is primarily sedentary
• Some walking between buildings to other offices carrying/lifting small and/or lightweight items
• Work involves working with computers and office equipment
• Long periods of sitting and telephone calling.

• VA Careers
  - Medical Support Assistant:  Total Rewards of a Allied Health Professional Working collaboratively in an interdisciplinary care delivery model - utilizing effective organizing - problem solving and decision making abilities to perform receptionist - customer service - and administrative duties to ensure the proper and timely treatment of patients
• Maintain appointment schedules - scheduling - rescheduling and cancelling appointments Providing reception to incoming and outgoing customers and communications Manual and electronic data entry Reviewing and updating patient demographics and insurance verification Providing administrative support to clinical colleagues Receiving and directing phone calls in a courteous and timely manner Determining nature of requests and providing the information desired without violating privacy rules and established clinic processes Requesting medical records from…