Operations Supervisor- Neurodevelopmental Science Center

Full time, 40 hours/week

Onsite
- Neurodevelopmental Science Center

The Operations Supervisor is responsible for assisting the Operations Manager with the management of the department including day-to-day tasks and responsibilities and related projects. This Supervisor will oversee a team of patient liaisons and unit secretaries for the NDSC.

• 1. Adds value as a key member of management; understands the business, financials, industry, customers and strategy.
• 2. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.
• 3. Supports team members and actively promotes efficient operation and quality care, and legendary customer service for pediatric patients using a team approach.
• 4. Participate in the development and education of all staff members for clinically related issues. Encourage employee compliance with quality projects in education, tracking, and the development of improvement plans.
• 5. Develops and maintains processes to support physicians and clinical staff for patient flow, information processing, chart retrieval and documentation, telecommunications, etc.
• 6. Prepares, manages, and adheres to department budget to maintain expenditure controls.
• 7. Maintains facilities, equipment, and furnishings in clean, high quality working order and arranges for repair and maintenance when necessary.
• 8. Assures appropriate medical and office supply inventory for each practice and facilitates acquisition of equipment and supplies for the office.
• 9. Demonstrates the knowledge and skills necessary to provide care for the physical, psychological, social, educational, and safety needs of the patients served regardless of age.
• 10. Conducts annual performance evaluations for team members.
• 11. Other duties as required.

• 1. Demonstrated ability to provide leadership, guidance and motivation to other staff members with emphasis on working as a collaborative team to provide quality service to patients and their families.
• 2. Strong organizational skills are required.
• 3. Ability to work well under pressure to prioritize and complete required tasks and responsibilities in a timely and accurate manner.
• 4. Strong analytical and critical thinking skills are required.
• 5. Strong communication skills, both verbal and written are required.
• 6. Excellent customer service and interpersonal skills are required.
• 7. Experience working with various levels within an organization is required.
• 8. Experience in healthcare is preferred.
• 9. Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required.
• 10. Experience working with an electronic medical record system (i.e. EPIC) is preferred.
• 11. Knowledge and understanding of HIPAA and privacy policies is preferred.

• 1.
  
  Education:
  
  Bachelor's degree in related field is required coupled with one year of experience; OR Associate's degree coupled with three (3) years of relevant experience; OR High School diploma or equivalent coupled with five (5) years of relevant experience.
• 2. Certification:
  None.
• 3. Years of relevant experience:
  One (1) to five (5) years of experience based on type of degree (See Education requirement above).
• 4. Years of supervisory experience:
  Minimum one (1) year of experience is preferred.

Full Time

FTE: 1.000000

Status:
Onsite