Assistant General Manager - Guest Experience & Operations Job Akron area,Ohio USA,Hospitality / Hotel / Catering

Description

This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

As a Concord Leader you will be responsible to:

Inspire greatness in your team.

Encourage and support team members to reach their full potential.

Create a work environment that is a Great Place to Work for all.

Lead with integrity, transparency, respect, and professionalism.

Care for your team and their families.

Responsibilities:

Ensures that all brand standards are being maintained in each area of the property

Oversees the operation of all hotel property departments

Maintains current licenses and permits as prescribed by local, state, and federal agencies

Provides a safe working environment in compliance with OSHA/MSDS

Ensures compliance with all corporate accounting procedures

Covers front desk shifts as needed

Ensures each department has accurate and complete inventory and all supplies are maintained

Assists and approves department managers’ scheduling against guest and hours/occupied room goals

Assists team supervisors and managers with constructive coaching and counseling

Focused on guest satisfaction scores and strategies for improvement

Provides excellent customer service by being readily available/approachable for all guests

Assists managers in proactive hiring and ensures appropriate staffing levels in all areas

Qualifications:

Minimum 3–5 years of hospitality management experience, preferably in a hotel environment

Strong leadership and team development skills

Excellent communication, interpersonal, and organizational abilities

Proven track record in guest satisfaction and employee engagement

Knowledge of hotel operations, budgets, and financial reporting

Ability to work flexible hours, including nights, weekends, and holidays

Benefits (Full-Time Associates Only)

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Source:
Concord Hospitality