Program Manager Onboarding - Human Resources

About the Opportunity This position will be located in Akron, Ohio:
Reading PA, Fairmont WV, Holmdel, NJ, Greensburg, PA

Reports to:

Director, Employee Experience Position Summary First Energy  is seeking a strategic, detail-oriented Onboarding Program Manager to establish and lead an enterprise onboarding strategy that delivers a consistent, scalable and differentiated experience for new hires across roles, locations and business units. This role will own the onboarding lifecycle and lead executive onboarding program designed to accelerate leader integration, organizational understanding and business impact.

Through cross-functional partnership, technology, employee insights and analytics, the Program Manager will continuously improve the onboarding experience and strengthen engagement, retention, new-hire confidence. Responsibilities include

Program Design & Execution Establish, launch and govern a scalable enterprise onboarding program that supports new hires from offer acceptance through early tenure, including a differentiated executive onboarding experience.

Implement and maintain onboarding standards, roles, responsibilities and governance process across hiring managers, HRBPs, Talent Acquisition and enabling functions.

Assess and continuously improve onboarding journeys, communications, tools, learning resources and schedules to ensure alignment with First Energy's culture, values, strategic priorities and required compliance activities.

Leverage HR technology and digital workflows to create an efficient, accessible and consistent experience while enabling appropriate customization by role, location and employee population.

Lead change management, communications and adoption activities; equip hiring managers with clear resources, expectations and support to deliver an effective onboarding experience.

Manage program plans, risks, dependencies, vendors and budget, as applicable, to ensure high-quality and timely execution.

Executive Onboarding Design and orchestrate a high-touch, individualized onboarding and integration experience for executive hires in partnership with the hiring leader and HRBP.Facilitate the development and execution of 30-, 60- and 90-day executive integration plans in partnership with the hiring leader and HRBP, ensuring alignment with business priorities, leadership expectations and organizational context.

Conduct stakeholder mapping and coordinate key relationship-building activities, including executive introductions, leadership meetings and strategic networking opportunities that accelerate integration and organizational effectiveness.

Recommend and coordinate executive sponsors and peer coaches to support successful assimilation, relationship building and organizational navigation; monitor engagement and effectiveness throughout the onboarding experience.

Facilitate milestone check-ins with the executive, hiring leader and HRBP to assess integration progress, identify barriers and recommend timely support or adjustments as needed.

Partner with key stakeholders to ensure executives receive the business, culture, governance and organizational insights necessary to accelerate effectiveness and achieve early impact.

Exercise sound judgment, discretion and professionalism when managing confidential information and engaging with senior leaders and executive stakeholders.

Continuous Improvement & Analytics Establish the onboarding measurement strategy, baseline performance and targets in partnership with HRIS, Enterprise Learning, and Talent Acquisition.

Develop dashboards and leadership reporting that assess new-hire and hiring-manager experience, participation and completion, time-to-productivity, early-stage turnover, executive integration milestones and consistency across functions and locations.

Collect and analyze quantitative and qualitative feedback from new hires, executives, hiring managers and key stakeholders; segment insights by employee population, function, location and level, as appropriate.

Translate insights and program outcomes into clear recommendations for HR and business leaders; test, evaluate and scale enhancements that improve engagement, retention and time-to-productivity.

Maintain program documentation, controls and reporting to support data integrity, compliance and continuous improvement.

Cross-Functional Collaboration Lead and align cross-functional partners—including hiring leaders, executive leadership, HRBPs, Talent Acquisition, HRIS, Enterprise Learning, Total Rewards,…