Human Resources Coordinator

Department:
Human Resources/Non-Operations

Reports To:

HR Leadership

FLSA Status:
Salaried /Non-Exempt

Responsible for the overall human resource function at the virtual workspace level. The position is responsible for employee discipline, supporting the FMLA process, ADA accommodations, conducting investigations, issuing and retaining documentation, maintaining employee medical files and other administrative duties. This position, as with any position within our organization, may be called upon to perform phone time as needed to support business needs.

This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.

• Administers employee discipline as appropriate and enters counseling into HRIS and other trackers as needed to support the employee life cycle. Conducts investigations for hourly staff and administers employee discipline as appropriate.
• Responsible for supporting the administrative tasks of the FMLA, ADA and LOA process in accordance with applicable Federal, state, and local laws, and company policies in the virtual work spaces. Communicates with the Accounting and Payroll departments to ensure leave of absence designation is timely, accurate and appropriate.
• Responsible for employee relations, dispute resolution and/or conflict management; investigates any complaints and documents outcomes.
• Responsible for overall employee engagement and retention
  • Attending regular meetings with workspace leadership
  • Being a gatekeeper for all employee concerns and/or problems for resolution by the appropriate department or staff member
• Maintains employee medical files and must be able to maintain confidential information.
• Assists in answering ongoing questions and/or problems regarding employee benefits and oversees employee enrollment in our health benefits during new hire waiting periods and annual open enrollment.
• Works with the Human Resource Recruiters on new hire issues and retention initiatives, which may include or are not limited to:
  • Wage issues/concerns
  • Rescheduling of week one trainees
  • Incomplete or failed backgrounds
• Conducts post-accident investigations and/or appropriate follow-up, and communication of accident details to our TPA and related contacts in the HR Group.
• May conduct trainings for virtual workspace staff on designated HR related topics and issues.
• Follows all applicable documented policies and procedures which result in issuing documented progressive discipline and/or termination of an employee
• Must obtain advisement and direction from HR Leadership when an employment decision is not expressly dictated by a documented policy or established procedure
• Handles processing all hourly terminations beyond seven days of employment, and completes all separation paperwork
• Attends all assigned prep, post and unemployment hearings.
• Ensures completion of communicator reviews by the virtual work spaces
• Phone time may be required for a portion or all of scheduled hours as/when business needs dictate. All quality and call protocols must be followed as per Info Cision and client mandated policy and expectations.

Bachelor’s degree from an accredited university or college required. Relevant work experience preferred. Professional in Human Resources (PHR) certification or SHRM-CP is a plus.

A Human Resource Coordinator must have the ability to:

• Ability to communicate effectively with others using both verbal and written means for hours at a time.
• Ability to read, listen and verbally communicate for hours at a time
• Ability to work in…